Hassle-free returns and exchanges for your uniform purchases. Your satisfaction is our priority.
Last updated: December 19, 2023
At Uniform Hub, we stand behind the quality of our uniforms. We want you to be completely satisfied with your purchase. If for any reason you're not happy, our return policy is designed to make the process as smooth as possible.
This policy covers returns, exchanges, and refunds for all uniform purchases. Please read through each section carefully to understand our procedures and requirements.
Return eligible items within 30 days of delivery
Exchange for different size within 30 days
Refunds processed within 5-7 business days
Custom uniforms (embroidered, printed with company logos, or made-to-measure) cannot be returned unless there is a manufacturing defect. Please double-check all customization details before placing your order.
Log into your account and request a return within 30 days
Receive return authorization and shipping label
Package items securely with all original tags and ship
We inspect returned items for condition and completeness
Refund issued to original payment method
Fastest way to initiate returns. Track status in real-time.
Need help? Our support team is available 24/7.
| Item Type | Restocking Fee | Notes |
|---|---|---|
| Standard Uniforms | No fee | Returned within 30 days in original condition |
| Opened Packaging | 15% | Original packaging opened but item unworn |
| Missing Tags | 20% | Original tags removed from item |
| Bulk Orders (10+ units) | 10% | Per returned unit beyond 10% of order |
| Special Order Items | 25% | Items not in regular inventory |
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We'll arrange a prepaid return label and expedite your replacement at no additional cost.
Orders of 10+ units are considered bulk orders and have modified return terms. These terms are typically outlined in your purchase agreement or can be discussed with your account manager.
We recommend ordering samples before placing bulk orders. Samples are available at discounted rates and can be returned for credit toward your bulk order.
Due to the personalized nature of custom uniforms (embroidery, screen printing, made-to-measure), these items cannot be returned unless there is a manufacturing defect or error on our part. Please review all customization details carefully before ordering.
If there's a manufacturing defect in your custom uniform:
Standard uniforms can be returned within 30 days of delivery. Custom uniforms have a 14-day return window from the delivery date.
Yes, items must be returned in their original packaging with all tags and labels attached. This helps us ensure the uniform can be restocked and resold.
Original shipping charges are non-refundable. Return shipping fees are the responsibility of the customer unless the return is due to our error or a defective item.
Customized uniforms (embroidered, printed with logos, or made-to-measure) cannot be returned unless there is a manufacturing defect or sizing error on our part.
Once we receive your return, it takes 5-7 business days to inspect the items and process your refund. The refund will appear on your original payment method within 10-14 business days.
Contact our support team within 48 hours of delivery. We'll arrange a prepaid return label and expedite your replacement at no additional cost.
Yes, size exchanges are free within 30 days. Style exchanges may be subject to price differences and restocking fees. Contact support to initiate an exchange.
Bulk orders (10+ units) have special return terms outlined in your purchase agreement. Generally, returns are limited to 10% of the order quantity and must be requested within 14 days.
Most common reason - always check our size guide
Color appears different than online
Manufacturing defects or material issues
No longer needed or want different style
Items arrived damaged in transit
Our customer support team is here to help you with any questions about returns, exchanges, or refunds.
Support available: Monday-Friday 8AM-8PM EST | Saturday 9AM-6PM EST