Cancellation & Refunds Policy

Canceling Before Shipment

Orders can be canceled at no charge if the request is made before the order has shipped. To cancel:

• Log into your account and select the order
• Click "Request Cancellation"
• Provide a reason for cancellation
• Receive confirmation via email

Cancellation requests are processed within 1-2 business hours. Once the order ships, cancellation is no longer available and you must initiate a return instead.

Cancellation Processing

If your cancellation request is approved before shipment:

• The order will not be processed for shipment
• Your payment will be refunded to the original payment method
• Refund appears within 3-5 business days
• You will receive a cancellation confirmation email

Items are eligible for refund based on the following conditions:

Follow these steps to process a refund:

Processing Timeline

Refunds are processed according to the following timeline:

• Return Inspection: 2-3 business days after we receive your return
• Refund Approval: 1 business day after inspection is complete
• Payment Processing: 5-10 business days for refund to appear in your account
• Total Timeframe: Approximately 10-15 business days from when we receive your return

Refund Status

You can check the status of your refund by:

• Logging into your account and viewing the order details
• Checking your email for refund status updates
• Contacting our support team with your RMA number

The following items are not eligible for refund:

• Customized items: Embroidered, printed, or personalized uniforms
• Made-to-measure uniforms: Custom-sized items
• Clearance items: Final sale items marked as non-refundable
• Damaged by customer: Excessive wear, stains, or damage beyond normal use
• Gift cards: Non-refundable once purchased
• Promotional items: Items received as part of a promotion or discount
• Items without original tags: Tags removed and item appears worn

When Partial Refunds Apply

In some cases, a partial refund may be issued:

• Price reductions: If the item price drops before your return is processed, you receive the original price paid
• Missing items: If some items are missing from your return, refund is adjusted accordingly
• Restocking fees: Some items may have a 15% restocking fee applied
• Damaged packaging: Items in damaged but resellable condition may receive 80-90% refund

Restocking Fees

A restocking fee of up to 15% may be applied to returns for the following reasons:

• Return due to customer changing their mind
• Item is unused but tags have been removed
• Return initiated outside the 30-day window

Free Return Shipping

Return shipping is free in the following cases:

• Defective or damaged items (our fault)
• Wrong item received (our error)
• Item received does not match product description

Customer-Paid Return Shipping

Return shipping costs are the responsibility of the customer when:

• Returning due to personal preference or wrong size
• Item is outside the standard return window
• Returning clearance or final sale items

Return Shipping Address

You will receive a return shipping label via email upon approval. Use only the provided label or address to ensure your return is properly tracked. Costs for unauthorized shipping addresses will not be reimbursed.

Exchange Options

Instead of a refund, you can exchange your item for another product:

• Size exchange: Free exchange within 30 days for a different size
• Style exchange: Exchange for a different style or color (price difference applies)
• Damaged item replacement: Free replacement for defective or damaged items

Store Credit

We offer store credit as an alternative to refunds:

• Receive 110% of the purchase price as store credit
• Store credit never expires
• Use on any product in our store
• Cannot be converted back to cash

Disputing a Refund Decision

If we deny your refund request or you disagree with our decision:

1. Contact our support team within 7 days with your order number
2. Provide detailed explanation and any supporting evidence (photos, documentation)
3. Our management team will review your case within 3-5 business days
4. We will notify you of the decision via email

Chargeback Process

If you file a chargeback dispute with your credit card company instead of working with us directly:

• Chargeback fees may be applied
• Your account may be suspended or restricted
• We will work with your financial institution to resolve the dispute
• Chargebacks should be a last resort after attempting resolution with us

Have questions about cancellations and refunds? Our customer support team is ready to help: